Frequently Asked Questions: Support Questions: Q1. Why do I need to protect my files & folders? Q2. How to Lock any folder? Q3. How secure are my files? Q4. How to protect files on other drives like D: E: F: etc. not just C:? Q5. How it lock files on a USB Flash Drive, CD-RW or floppy disks? Q6. Are my locked files also protected from network computers? Q7. Are files protected from viruses, trojans, worms, spyware etc.? Q8. Are files protected from hackers when I am on the internet? Q9. How many bits of encryption are used? Is it secure? Q10. Is there any limit to the number of files or folders I can protect? Q11. Can I protect any format of files? Q12. Does it work on all disk types like FAT16, FAT32, NTFS & EFS? Q13. Does it work on Windows Vista/2003 Server/XP/2000/NT/Me/98? Q14. Can I use NDD, ScanDisk, Defragmenters & other disk tools? Q15. What if I try to delete the program folder manually? Q16. My kids have deleted the program EXE file? What do I do now? Q17. Is it possible to Encrypt some files and Lock others? Q18. Are these files undeletable also? Q19. How fast can it Lock my files and folders? Q20. Is Locking secure? How Folder Lock works when locking files? Q21. How do I open the Locker again if I have closed it? Q22. How is the version 5 different from the version 4? Q23. Can I do backups of my files? Q24. Can I see the properties, size or number of the files I've protected? Q25. Will my files remain locked if I boot computer from a bootable disk? Q26. How to change the password? Q27. How to uninstall the program? Q28. Can it be removed from taskbar and show in system tray? Q29. I don't want others to know that I use Folder Lock, can I do that? Q30. Are there any bugs in the software? How do I report a bug? Q31. Can protected files be found in 'search for files and folders'? Q32. How can I suggest a new feature for the future releases? Q33. What do you mean by scrambling? Q34. How can I set it not to exit after clicking the lock button? Q35. Can I lock my PC after a certain time of mouse inactivity or time? Q36. Can I Auto Lock my Locker after a certain time? Q37. Can I Turn-off, Reboot or Log-off my computer after some time? Q38. How can I erase the evidence/tracks of my PC activities? Q39. I have forgotten my password. How can I get my files back? Q40. How can I disable the sounds that the program makes? Q41. What is the Master Key? How do I get it? Q42. How to remove tips? Q43. Can I use a HotKey to run Folder Lock? Q44. How do I exit the program without securing files? Q45. What if I close the program while scrambling or encryption? Sales Questions: Q46. Is Folder Lock free or shareware? Q47. How can I use this program after the trial period? Q48. What will I get after buying? What are the benefits of registering? Q49. What's the most convenient and recommended method to order? Q50. Can I order online using my Credit Card or Paypal? Q51. Which Credit Cards do you accept? Q52. Is your order site secure? Is my Credit Card info safe on this site? Q53. Can I order via FAX, Phone, Mail, Purchase Order or Bank Wires? Q54. What is the price of the full version of the program? Q55. I can't afford the program. Can I have a discount? Q56. How many licenses I must buy for multiple users? Q57. What are the benefits of registering multiple licenses? Q58. Do you have any discounts for multiple licenses? Q59. How many licenses must a single-user buy for multiple computers? Q60. Can I buy an academic license? Or a site license? Q61. Can I send you cash or a check through postal mail? Q62. Do you guys accept cash currency of my country? Q63. Are all upgrades for the future versions free? Q64. Will I get any bonus gifts? Q65. Can I buy the program some other time? Q66. Can I order any time, 24 hours a day, 7 days a week? Q67. I have my Order Number. How do I upgrade? Q68. Can I upgrade from Folder Lock 4 to Folder Lock 5? Q69. Are there any cracks or other illegal ways of using the software? Q70. Will I be able to Encrypt more than 25 MBs of files if I register? Q71. Will I be able to Scramble an unlimited number of files if I register? Q72. Can I buy the program without first trying the evaluation version? Q73. I've lost my Order number/order email? how do I get my full version? Miscellaneous Questions: Q74. How many programmers and designers made Folder Lock? Q75. What programming languages did you use to develop the program? Q76. How much time did it take you to make Folder Lock? Q77. What can we expect in the future releases and updated versions? Q78. What are your legal copyrights, trademarks and patents? Q79. I can't understand English, are there any translated versions? Q80. I like Folder Lock a lot? Is there any way I can help you guys? Troubleshooting Questions: Q81. Folder Lock EXE suddenly changed to a 16-bit DOS EXE, how to fix it? Q82. Program doesn't display correctly, I can't see the bottom right area of it? Q83. Runing the setup program, I get a prompt to uninstall the previous version? Q84. Using hotkey CTRL+ALT+F to run the program in Stealth Mode is not working? Q85. I get missing file, unregistered component or System Error &H8007007E error? Answers to Support Questions: Q1. Why do I need to protect my files & folders? Files and folders should be protected so that other PC users like your kids, parents, family members, co-workers and friends cannot access, read, view, copy, move or delete files without your permission (password). Files left unprotected can lead to theft, data loss and breaches of privacy. This can cost you money, lost time and inconvenience, even your job. Folder Lock not only protects files from unauthorized users but also safeguards them from viruses, trojans, worms, spyware, malware, etc., and from network computers and hackers who may try to steal your files when you connect to the Internet. It also prevents illegal copy or duplication of your material. See top Q2. How to Lock any folder? To lock folders anywhere on your computer, click the 'Browse' button and then select lock folders option. This will allow you to select any folder. Once a folder is selected, it will be locked such that it cannot be deleted, renamed, accessed and can't even be seen. However if you want your files and folders to be protected in real DOS-Mode or Safe-Mode, then we suggest you to keep your files and folders in the 'Locker' folder and lock them up. See top Q3. How secure are my files? With Folder Lock encryption option, secret files are highly secure. If you want unbreakable encryption for your files, you can choose to Encrypt files. It uses 256-bit Blowfish Encryption which is a highly secure method to protect sensitive files. Even if you choose to lock files, the program locks your files using five different locking methods simultaneously. Click here to learn more about that. See top Q4. How to protect files on other drives like D: E: F: etc. not just C:? To protect files on other drive partitions of your hard disk, click 'Browse' and select the option 'Move to portable disk'. Then read the instructions and click the 'Next' button. Now you will be able to select the drive(s) in which you want protection. You can select these drive(s) by clicking the check boxes next to them. After that click the 'Move It' button, this will move the program folder of Folder Lock to that drive. Now you can run the program from that drive and keep the files in the 'Locker' folder it creates and lock them up. See top Q5. How it lock files on a USB Flash Drive, CD-RW or floppy disks? To protect files on USB Flash Drives, Memory Sticks, Pen Drives and Zip Drives, click 'Browse' and select the option 'Move to portable disk'. Then read the instructions and click the 'Next' button. Now you will be able to select the drive(s) in which you want protection. You can select these drive(s) by clicking the check boxes next to them. After that click the 'Move It' button, this will move the program folder of Folder Lock to that drive. Now you can run the program from that drive and keep the files in the 'Locker' folder it creates and lock them up. In case of Floppy Disks, click 'Browse' and select the option 'Move to portable disk'. Then read the instructions and click the 'Next' button. Now you will be able to select the drive(s) in which you want protection. You can select these drive(s) by clicking the check boxes next to them. After that click the 'Move It' button, this will move the program EXE of Folder Lock to that drive. Now you can run the program from that drive and keep the files in the 'Locker' folder it creates and lock them up. In case of CD-RW, we recommend you to use a CD-RW burning software to copy the program folder of Folder Lock, while the 'Locker' is open, to CD-RW drive and continue locking files in its 'Locker'. It is important that the 'Locker' folder with all files and folders contained in it should be open when you burn the program folder of Folder Lock to a CD-RW or CD-R. Note: Do not burn the files when the 'Locker' folder is locked. See top Q6. Are my locked files also protected from network computers? Folder Lock protects you from computers that are networked with your computer, a useful feature to prevent sharing private files with other users. See top Q7. Are files protected from viruses, trojans, worms, spyware etc.? Yes. There is no way these types of programs can do any damage to your protected files. See top Q8. Are files protected from hackers when I am on the internet? Yes. Hackers or Script Kiddies can't access your secured files even if they break through to your computer...which means total peace of mind on and off the net. See top Q9. How many bits of encryption is used? Is it secure? We use 256-bit BLOWFISH Encryption, one of the most trusted encryption algorithms. The Blowfish algorithm is fast, powerful and very secure. It can be used in confidence for your files. See top Q10. Is there any limit to the number of files or folders I can protect? There is no limit to the files that can be Locked in the evaluation version. However, only registered users can Encrypt more than 25 MBs of files or, in case of Scrambling, more than 250 files. See top Q11. Can I protect any format of files? There is no limit to the format of files Folder Lock can protect. It doesn't matter whether your files are in .jpg, .doc, .pdf, .txt, .bmp, .gif, .html, .psd or any other format. See top Q12. Does it work on all disk types like FAT16, FAT32, NTFS & EFS? Yes. Folder Lock has no compatibility issues running on any type of disk drive including FAT16, FAT32, NTFS and EFS. See top Q13. Does it work on Windows Vista/2003 Server/XP/2000/NT/Me/98? Yes. It works perfectly on all 32-bit versions of Windows: i.e. Windows Vista/2003 Server/XP/2000/NT/Me/98. See top Q14. Can I use NDD, ScanDisk, Defragmenters or other disk tools? Sure, why not? Version 4 didn't support this feature, but Folder Lock 5 allows you to use any kind of disk utility without any sort of problems. See top Q15. What if I try to delete the program folder manually? ItÆs no use! Folder Lock will not allow you to delete itself (but it works only if there are files locked or encrypted in the 'locker folder). It locks its own program folder, so that intruders cannot remove the program from your computer without your permission (password). See top Q16. My kids have deleted the program EXE file? What do I do now? No problem. Run the setup program again and choose the same program folder path you used before which, by default is 'Program Files\Folder Lock'. Once you've installed the program to the same directory, you can start using the program once again. Your files will continue to lock and unlock. See top Q17. Is it possible to Encrypt some files and Lock the others? Yes, itÆs possible. Once you have copied program folder of 'Folder Lock' to another locations of your hard disk, you can choose to Encrypt files on one location and Lock files on another. This is useful if you have some casual files to Lock as well as some highly confidential files that you need to Encrypt. Click here to learn how you can copy the program folder to more than one location of your hard disk. See top Q18. Are these files undeletable also? Not only are they undeletable, they are unrenamable, unmovable, hidden, locked and totally inaccessible. Intruders can't delete the program folder of Folder Lock and uninstalling the program is not possible without entering the correct password. See top Q19. How fast can it Lock my files and folders? You can lock GBs (even Terabytes) of files and folders in two seconds. See top Q20. Is locking secure? How Folder Lock works when locking files? YouÆll be using five different locking methods(patent pending) to secure your files and folders, protecting files at kernel level, Windows Explorer level and (real) DOS Mode Level. This makes Folder Lock highly secure, unlike other locking software which can be hacked by loading a computer in Safe Mode or running it with a bootable disk. Folder Lock locks your files dynamically and intercepts requests from other programs to open files or list the contents of folders, and then rejects such requests for the files in the 'Locker' folder. This is done on lower hardware level, in other words, at kernel level. Additionally, it also renames the folder to some difficult to type ascii characters and makes it hidden, read-only and system and finally makes it behave like an unrecognized file. See top Q21. How do I open the locker folder again if I have closed it? Click the small link below the key called 'Open.' to open the Locker folder if you have closed it. See top Q22. How is the version 5 different from the version 4? Folder Lock 5 is five times more secure than Folder Lock 4. It uses kernel level locking, which was not available in version 4. Furthermore, Version 5 gives you the ability to Scramble and Encrypt files, as well as to Lock them. Folder Lock can also remember its password when you move your secured files on portable media from one computer to another. Other features like AutoLock, Lock PC, Auto Shutdown, Evidence Eraser and System tray/taskbar options make Folder Lock unique. Moreover, we think the new user interface and GUI is much improved. Click here to see the difference between Folder Lock 5 and version 4. See top Q23. Can I do backups of my files? You can do regular backups. Enter your password after the wait screen, click the exit button on the top of the program and then click 'Exit'. After closing the program this way, start your backup program and make a backup of the Locker folder or even the whole program folder of Folder Lock. See top Q24. Can I see the properties, size or number of the files protected? No way. The program doesn't even show whether the locked files and folders take any hard disk space. This is useful because no one can guess how many or what sort of files you have protected or how much space they take. See top Q25. Will my files remain locked if I boot computer with a bootable disk? Yes. Whether you boot your computer with a bootable disk or load it in safe mode or DOS mode, files will remain locked and secured. Folder Lock is a break-through technology. Even if you choose to lock your files, hackers would have to pass through not one or two but five different layers of locking, two of which are unknown even to the most advanced programmers. See top Q26. How to change the password? You need to click the Options button in order to see a 'Change Password' button in the options area. Clicking this button allows you to set a new password of your choice. Please do not confuse your new password with the old one. Once you've changed it, your old password will not work, so do not forget to remember the password by heart. Also note that you cannot see the Options button until you've entered your current password. This means people who do not know the current password cannot access the options. Click here to learn what you can do if you have forgotten your password. See top Q27. How to uninstall the program? Folder Lock can only be uninstalled by clicking the 'Uninstall Program' button, which you can access after clicking the Options button. You cannot uninstall the program directly without entering the password. This is done to protect the program from being uninstalled by other users and to avoid the program and locked files getting deleted accidentally. Do not try to delete the program manually. Use only this option to remove the program from your computer. See top Q28. Can it be removed from taskbar and show in system tray? Yes. With the version 5 you can remove the program from taskbar and, instead, force it to sit in your system tray. Click the Options button after entering the correct password. Then click the advanced options button (third from the top), and deselect the In Taskbar checkbox. You can also remove the program from the system tray and show it in the taskbar if your system tray is too crowded. See top Q29. I don't want others to know that I use Version 5, can I do that? Yes. For complete privacy, we suggest you run the setup program of Folder Lock and enter a different location and a different name of the program folder. For instance, instead of 'Program Files\Folder Lock', you can choose 'C:\My Stuff' You can even rename the EXE and disguise it. See top Q30. Are there any bugs in the software? How do I report a bug? After debugging Folder Lock on all 32-bit versions of Windows for about six months on different computers, we didn't find a single bug. But we wonÆt say ôNeverö so, if you find a bug, please email us at our contact page. Send us the error code or error number and tell us what you were doing when it happened. If itÆs a ôblue screen of death,ö then let us know its error number. If the bug seems caused by installation of a new application, let us know the name of it. WeÆre striving for the perfect program and we will really appreciate your help! See top Q31. Can protected files be found in 'search for files and folders'? No. They canÆt be found using the 'search for files and folders' which means total privacy. See top Q32. How can I suggest a new feature for the future releases? We give high priority to our customersÆ suggestions for future versions of our software. If you have a feature request, be sure your copy is registered and let us know. See top Q33. What do you mean by scrambling? When you Scramble your files, Folder Lock scrambles, shuffles and locks each and every file in the Locker to make these files unrecognizable. See top Q34. How can I set it not to exit after clicking the lock button? Easy. Click the advanced options button in the Options area, then deselect the Exit on Lock check. See top Q35. Can I lock my PC after a certain time of mouse inactivity or time? Sure. Click the advanced optiosn button in the Options area, then select the checkbox on the bottom left of the settings screen next to AutoLock. Then select Lock PC instead of AutoLock and set a time you want to lock your PC. You can also choose 'Now!' if you want to lock your PC right away and select whether you want it to be locked because of mouse, keyboard inactivity or total time period. After making these selections, click the 'Done' button. Once your PC is locked, you can access the computer only after entering the password that you have set in the program. Intruders can't access your computer even if they use CTRL+ALT+DEL, CTRL+ESC or ALT+TAB. See top Q36. Can I Auto Lock the locker folder after a certain time? Yes. This feature is useful for people who ôsleepö or stop using their computer after a certain time. LetÆs say you are watching a slide show of images that are kept in the locker and have set a time of three hours. This will enable you to lock your files automatically after this time. To AutoLock your Locker after a specified time, click the advanced options button in the Options area and select the checkbox on the bottom left of the settings screen next to AutoLock. Then select Lock PC instead of AutoLock, set a time and choose whether you want it to be locked because of mouse, keyboard inactivity or total time period. After making these selections, click the 'Done' button. See top Q37. Can I Turn-off, Reboot or Log-off my computer after some time? Click the advanced options button in the Options area, then select the checkbox on the bottom left of the settings screen, next to AutoLock. Select either ShutDown, Reboot or Log-off instead of AutoLock. Then set a time, choose whether you want it to be locked because of mouse, keyboard inactivity or total time period, and click the Done button. See top Q38. How can I erase the evidence/tracks of my PC activities? Folder Lock erases tracks like Recent Document History, Find file and folder history and clipboard data. To enable erasing, make sure that you have checked Evidence Eraser in the Options screen, which can be accessed by clicking the Options button. To further customize your Erase settings, click the advanced options button in the Options screen and select or deselect the items you wish to clean or not to clean. See top Q39. I have forgotten my password, how can I get my files back? You can use your Master Key, which is your registration key in the password text field, and click the OK button to access your files. Master Key is available to registered users only. Enabling this allows people who have forgotten their password to use their registration key in place of a password to unlock their files. This option is checked by default in the registered version. You can uncheck it if you feel it would be even safer. However, you should uncheck it only if you have a very good memory. But for oblivious people like me, it is better to keep it checked, because it is the only way you can get your files back if you forget your password. See top Q40. How can I disable the sounds that the program makes? If sounds bother you, simply click the Options button and then deselect the Play Sound checkbox. See top Q41. What is the Master Key? How do I get it? Master Key option is available to registered users only. Enabling Master Key allows people who have forgotten their password to use their registration key in place of their forgotten password to unlock their files. This option, which is checked in the registered version by default, can be unchecked if you feel it would be even safer for you. It is useful to keep it, as it is the only way you can get your files back if you have forgotten your password, so we donÆt recommend you uncheck this feature unless you have a very good memory! See top Q42. How to remove tips? Uncheck the Show Tips checkbox in the Options area. See top Q43. Can I use a HotKey to run Folder Lock? Yes. You can run Folder Lock with the use of a hotkey. Press CTRL+ALT+F anytime to launch Folder Lock. See top Q44. How do I exit the program without securing files? To exit the program without locking, scrambling or encrypting your files, click the Close button of the program, then click 'Exit'. See top Q45. What if I close the program while scrambling or encryption? If you click the Exit button while the encryption or scrambling is underway, you'll be given an option whether to abort this or continue. If you abort the process midway, some of your files will be encrypted (or scrambled) and some will be left untouched. When you enter the password next time to access your files, the program will decrypt some of the files that were encrypted and will show all your files as you want them. See top Answers to Sales Questions: Q46. Is Folder Lock free or Shareware? Folder Lock is NOT freeware! ItÆs shareware, which means 'try before you buy'. We give you a 35-use trial so that you can test the program and check whether it is useful for you or not. If you find it useful and want to keep it for an unlimited number of times without any kind of limitation, register your copy and get a full version downloaded via email in minutes. See top Q47. How can I use this program after the trial period? You will have to buy a license to use Folder Lock an unlimited number of times. See top Q48. What will I get after buying? What are the benefits of registering? Registered users will get: A Full version to download (no trial limit) No nag screens, no trial reminders, no functionality limits. Life-time upgrades for FREE (unlike other companies). Life-time priority customer support. Bonus gifts worth $29 (Ebooks and Fun Files). 3 additional skins, a) Crimson Red b) Purple Sparkle c) Green Turtle 3 beautiful icons a) Red b) Purple c) Green Ability to Encrypt unlimited number of files (no 25 MB limit) Ability to Scramble unlimited number of files (no 250 file limit) Master Key for users who have forgotten their password. Feature requests will be welcome. No hidden or subscription charges at all. A pesonal Thankyou message from the developers of the product. See top Q49. What's the most convenient and recommended method to order? Order online on our SSL secure site. To do so, click the register button on the bottom of the software and then click "Buy Now! (Online)." See top Q50. Can I order online using my Credit Card or Paypal? Sure. You can use either your credit card or Paypal to buy the full version of Folder Lock online. Click the register button on the bottom of the software and then click "Buy Now! (Online)." See top Q51. Which Credit Cards do you accept? We accept most Credit Cards like VISA, Master Card, EuroCard, American Express, Discover, Novus, Diners Club, Carte Blanche, JCB, Switch and Solo. See top Q52. Is your order site secure? Is my Credit Card info safe on this site? Your payments, whether made through Credit Card, Cash or Check are handled by a trusted third-party e-commerce solution called BMTMicro, Inc. They have been selling shareware for over 9 years and have taken orders of literally millions of customers worldwide. You can checkout their website and privacy policy. BMTMicro obtains your Credit Card information on secure SSL (Secure Socket Layer) connection with a MSIE Lock or Netscape Blue Key icon on the status bar of the browser, which is designed to provide government level security for your credit card transactions. Which means no one can intercept your payment information while you are making an order. With today's encryption technology, sending your Credit Card number to a Secure Server over the Internet is as safe as using your credit card in a restaurant or retail shop (probably even safer!). See top Q53. Can I order via FAX, Phone, Mail, Purchase Order or Bank Wires? If you prefer not to order online, you can send your payments via FAX, Phone, Mail, Purchase Order or Bank Wires. Please click here for more information on how to order using these methods. See top Q54. What is the price of the full version of the program? It costs only $35 to own a full version of Folder Lock. Please note that this is a limited time offer. Prices can go up unexpectedly. See top Q55. I can't afford the program? Can I have a discount? We will give special discount coupons for users who have annual earnings of less than $20,000 US. If you are in this category, please email us. Coupons are not available to users in the USA, Canada, UK, Australia and European countries. See top Q56. How many licenses I must buy for multiple users? It is very important that you get multiple licenses if there will be more than one user. Using one license for multiple users is not only illegal but can cause security problems. Since the registered user will get a single Master Key, he or she would be able to access files on all the computers of all the users. Only with multiple licenses for multiple users can each user get a Master Key at their own personal email address. If you wish to order a multiple license, do not forget to tell us the names and email addresses of all the users that are going to use the program. Without this information, we will be unable to send multiple master keys. See top Q57. What are the benefits of registering multiple licenses? Multiple licenses give lifetime free upgrades for all users registered under them, as well as a separate Master Key for each user. See Q56 for one example of why it is a must to buy a multiple license for multiple users. See top Q58. Do you have any discounts for multiple licenses? Yes. There are good discounts for multiple users purchasing multiple licenses, starting with a 15% discount for two users. Please check out our site for more information. See top Q59. How many licenses must a single-user buy for multiple computers? A single-user license allows the program to be run on two computers. This is useful if you have a PC and a notebook. If you want to use Folder Lock on other computers, you must purchase one additional license for each additional computer. For example, a single user who wants to use the program on four computers must buy three licenses. See top Q60. Can I buy an academic license? Or a site license? Yes. We offer special discount licenses for all types of organizations and academic institutions. See top Q61. Can I send you the cash or the check through postal mail? Click here to learn how you can send your payments via mail. See top Q62. Do you guys accept cash currency of my country? We accept cash currency of many countries. If you wish to pay through this method, please email BMTMicro, Inc., at orders@bmtmicro.com. Tell them the name of the product, your currency, the conversion rate of that currency and ask whether they will accept it. Click here for more information. See top Q63. Are all upgrades for the future versions free? Upgrades are absolutely free for all future versions of Folder Lock. No hidden, upgrade or subscription charges ever! See top Q64. Will I get any bonus gifts? Yes, $29 worth of bonus gifts of e-books and fun files. You'll love them, our guarantee! See top Q65. Can I buy the program some other time? Of course, but the sooner you do, the better. Prices can go up unexpectedly, so itÆs better that you order now. See top Q66. Can I order any time, 24 hours a day, 7 days a week? Our fully automated order site never sleeps. We do not handle the registration manually, so there is no need to worry about what time is the best to order. Your registration information will arrive at your email address moments after you order. See top Q67. I have got my Order Number. How do I upgrade? Please visit our upgrade site at https://secure.bmtmicro.com/ECommerce-OffSite/01025/upgrade.html Click the option that says 'FREE! Upgrading from an old version to a new one:' Then enter your order number and past email address to get your order email again. See top Q68. Can I upgrade from Folder Lock 4 to Folder Lock 5? Yes you can upgrade for free. You must have your Order Number with you to upgrade. To upgrade please go to ,http://www.newsoftwares.net/folderlock/ and click the upgrade button on the top of the website. See top Q69. Are there any cracks or other illegal ways of using the software? No! There are no known working cracks for Folder Lock. We update the software with more advanced security features if we find a working crack. Cracks are not only illegal but can cause security problems with the program. Cracks may damage your protected files since they alter the executable file compromising the security of your files and these cracks can even damage your protected files. WARNING: we will not be responsible for lost or stolen data if you crack the program. Furthermore, any cracked version will not allow you to have your name as registered in the about section for proof of purchase. Anyone noticing that can report this matter to us and we will take legal action againt the abuser. Furthermore, for such users, there will be no support, skins and no free upgrades for life, since it requires an Order Number. In other words there is no way of using Folder Lock after the trial period without registering. We have worked 2 years on this project and would appreciate if you pay us legally without hurting your conscious/karma. Cracking copyrighted software is a criminal act and can land you in jail. See top Q70. Will I be able to encrypt more than 25 MBs of files if I register? Registered users are able to encrypt an unlimited number of files. See top Q71. Will I be able to scramble unlimited number of files if I register? Registered users will be able to Scramble an unlimited number of files; there is no 250-file limit. See top Q72. Can I buy the program without first trying the evaluation version? You could, but please don't. We don't need your money as much as we need your satisfaction. It is strongly recommended that you try the software first before purchasing. If you are happy with it, then pay us and register. See top Q73. I've lost my Order number/order email? how do I get my full version? When we send you the order email we also ask you to save that email so that you can enter your registration information if you've lost your order number. Order Number is the only proof of purchase you have and it is necessary that you do not loose it. If you do not have your order number, then we can't send you the information of how to upgrade or how to get a full version. In that case, you will have to register the product again. Make sure that you do not misplace your order number this time. See top Answers to Miscellaneous Questions: Q74. How many programmers and designers have made this software? 3 hard-working programmers and 2 highly-skilled designers. See top Q75. What programming languages you used to make the program? The kernel level programming is done in assembly language. Interface design and GUI is made in VC++ and VB6. Other third party compression softwares are also used to make the program portable and compact. See top Q76. How much time it take you to make Folder Lock? Two Years of painfully hard work. It took us six months, to bug-test the software. We are working hard to make the software as easy to use and as bug free as possible. Let us know whether we are moving in the right direction? See top Q77. What can we expect in the future releases and updated versions? There are lots of things you can look forward to. Click here to learn about that. See top Q78. What are your legal copyrights, trademarks and patents? Folder Lock® is a registered trademark. Skin, source code, and images are all copyrighted©. All rights reserved. 5-Levels of Locking tm and Locker Convenience tm are patent pending technologies. Caution: Please note that we take all kinds of infringements very seriously. Other product and company names in this document may be the trademarks of their respective owners and are hereby acknowledged. See top Q79. I can't understand English, are there any translated versions? We have plans for translated versions of the software in other languages. If you want the program be translated in your language, simply email us and tell us whether you can help us translating the software in your language. We are hiring people all around the world who can help us in the translation. If you think you can translate the program in your language, simply email us and we will send you a full version of Folder Lock in your language for free, once you successfully and accurately translated the program in your language and authorize us to publish it. See top Q80. I like Folder Lock alot? Is there any way I can help you guys? You can help us in the following ways: Register the full version of Folder Lock. Talk about it with your friends, relatives, co-workers. Email them. Write about it on download.com user's comments. Tell PC Magazine, PC World, TechTV and other software channels, magazines, web sites, even call-in radio shows, about the program and why you like it. Talk about it in newsgroups, your company newsletters, etc. If you like what we have done with Folder Lock, what will help us most is that you talk it up. People are going to love Folder Lock. YouÆll be glad they heard about it from you. We will consider it a wonderful payback for two years of hard work in making the program. Thank you! See top Answers to Troubleshooting Questions: Q81. Folder Lock EXE suddenly changed to a 16-bit DOS EXE, how to fix it? Please install Folder Lock again in the same program folder as before to replace this corrupted .exe file which results from a vulnerability caused by Windows XP. This is a Windows XP bug, not a Folder Lock bug. Once you'll run the setup program of Folder Lock again, you can install it in the same program folder of Folder Lock as before, this will replace all the necessary program files. To avoid this from happening again, please download a Microsoft fix from http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 Also visit http://www.kellys-korner-xp.com/xp_m.htm#16bit And to avoid this from happening again make sure to safely remove your USB Flash Drive when using Folder Lock on such drives, taking the drive out abruptly is not a good practice. After fixing this problem, If you own a full version, then go to our upgrade page from Folder Lock homepage to get the full version again. Or if you are a trial user then go to http://www.newsoftwares.net/folderlock to get your trial version agian. Once you download it, install the software in the same program folder of Folder Lock, where you installed it before. See top Q82. Program doesn't display correctly, I can't see the bottom right area of it? You have a monitor font display problem because of which fonts on your Windows are larger than normal. Here's what can be done to solve your problem, so that you can use Folder Lock normally without problem: Go to: Control Panel > Display > Settings > Advanced > General > DPI Setting Now change the DPI Setting to "Normal size (96 DPI)" instead of the one you are having. Please note that more than 98 percent of the computers have the 96 dpi settings, since this is Windows XP default setting. This means you have done customization on your computer because of which not only Folder Lock, but many other software that use graphics and skins can't be operated normally. Therefore changing your DPI Setting to default is necessary to be able to use Folder Lock. See top Q83. Runing the setup program, I get a prompt to uninstall the previous version? To solve your problem, click Start>Run and then type "regedit" in the run command box and press okay. Then browse through the value given below: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Services\Pico In here you can see that there is a value called Pico, please delete this value and then reboot your computer and then try installing the Folder Lock 5 version and it should work. If still it doesn't work, or if you can't find the value given above in the registry, then go to http://www.newsoftwares.net/folderlock and download your trial again. Or if you are an owner of the full version, then use our upgrade pages to upgrade Folder Lock and get your full version again. See top Q84. Using hotkey CTRL+ALT+F to run the program in Stealth Mode is not working? Please read the file called 'Folder Lock Emergency.txt' which is created at your desktop. It will guide you what to do in such a situation. In any such case, you can go to the program folder of Folder Lock and run the Folder Lock.exe file from there if you can't run the program via hotkeys. See top Q85. I get missing file, unregistered component or System Error &H8007007E error? We would suggest you to install the program on another path. That is, instead of C:\Program Files\Folder Lock Try installing it in C:\Folder Lock and then check. The procedure is to run the setup program of Folder Lock and then choose a different path. See top